Frequently Asked Questions
Everything you need to know about your order and our products
How is my order packaged?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with a generic return address to ensure complete discretion.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on items that have been opened or used. If an item arrives defective, please contact us within 30 days for a replacement.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for faster delivery.
What materials are used in your products?
We stock high-quality, body-safe materials including medical-grade silicone, non-porous ABS plastic, and borosilicate glass. Detailed material specifications are listed on each product page.
What will show up on my credit card statement?
To maintain your privacy, charges will appear as 'V-COM ONLINE' on your billing statement rather than our full website name.
Do your products come with a warranty?
Yes, most of our electronic products include a one-year manufacturer's warranty covering any mechanical or electrical defects.